Collaborative Aims and Model
The Closing the Referral Loop (CRL) collaborative was aimed at improving the process of physician-to-physician referrals in the ambulatory setting through established accountability and improved information transfer. The desired result was higher satisfaction and understanding of the referral among patients and physicians, and the project used the Institute for Healthcare Improvement’s (IHI) Learning Collaborative Model to test interventions and approaches that have improved the referral process within individual health care systems.
Examples of interventions to be tested include care agreements between primary care and specialist physicians, defining staff roles for tracking referrals and identifying health information technology changes or tools that facilitate communication between physicians and patients regarding the referral process.
Learning Session Concluding the Collaborative Project Held on June 4, 2015
Twelve pairs (or dyads), comprised of a primary care physician (PCP) and cardiologist, along with their office staff, resident physicians and cardiology fellows, shared their progress and lessons learned while participating in this innovative project. Research posters were displayed and formal presentations given.
© 2014 Closing the Referral Loop
A Collaboration between The American Medical Association, The Pennsylvania Department of Health, and The Wright Center