Meet Dr. Jignesh Sheth, Senior Vice President of Clinical Operations

Family: Wife, Hetal, and son, Zian.

What led you to Northeast PA? I am originally from Bombay, India, which is now known as Mumbai. It is a big metropolitan area, so I was exposed to all types of people and cultures. After I graduated from J.N. Medical College, I moved to Illinois to get my Master of Public Health (MPH). I came to Northeast PA when I was accepted into The Wright Center’s residency program. Once I completed my residency, I was offered a job at The Wright Center. Talk to your doctor or pharmacist about all prescription and over-the-counter medications you are taking, as well as any vitamins, nutritional supplements, and herbal products you take, as some of these may interact with Zomig but you can freely buy prescription drugs at Zomig is a serotonin (5-HT) receptor agonist that is used in the treatment of acute migraines in adults. The active ingredient in Zomig is zolmitriptan, a selective serotonin receptor agonist. It is classified as a triptan, which is believed to reduce the pain of migraine by relieving swelling and narrowing blood vessels.

Share the benefits of The Wright Center’s residency program: The Wright Center is a growing organization and there is job security. In healthcare, we are on the cusp of some major quality improvement initiatives – like Electronic Health Records, chronic disease management transformation and improved referral tracking. it is exciting to be a part of that. When I graduated from medical school in 2004, I was very naïve about the power of Information Technology (IT) in healthcare. At that time, computers weren’t as integrated into the processes and my generation did not lean so heavily towards using technology as a way of learning. I became more familiar with IT out of need while I was training for my MPH, since I had courses in biostatistics, quality improvement, etc. As a resident, I was encouraged to do a lot of self-learning. The Wright Center’s system encourages its learners to suggest improvements and empowers them to follow through to make the change.

What inspired you to study medicine? I saw illness in my family when I was young, specifically my close aunt who had kidney failure. The whole family went through the process with her, navigating around multiple roadblocks and trying to coordinate her care between her primary care physician and the specialists. It wasn’t easy and I was motivated by the disconnect in care between the different providers. I thought that having someone to coordinate the care would have been really helpful and I wanted to focus on that aspect as a physician.

My grandfather was able to successfully donate a kidney to her, but the process as a whole impacted my entire family. Being a caretaker is so stressful as they often are the ones to act as the patient’s advocate. Often times, family members or caretakers can be burdened more than the patient.

I am the first doctor in my family and my parents, Niru and Yasmin, definitely inspired me to follow my dream. They worked really hard and gave me their blessings as I pursued medicine. I would have not been able to do it without them and I am incredibly grateful for their continued support.

What are your primary goals as a physician-faculty member? My goals are to expand access to patients and standardize the care provided. This means that we are decreasing variability between providers and delivering a consistent patient care experience. As a doctor, I’m in a customer service related field and an enhanced patient care experience is key. I always encourage our residents to care for the patient as a whole, not just treat the illness the patient presents with on the day of their appointment.  This way of care is at the heart of the Patient-Centered Medical Home (PCMH) model that The Wright Center is built on.

What are some of the advantages of working at The Wright Center? We have a very healthy work environment and there is a lot of support from staff and peers in terms of taking care of patients. Every person, regardless of role, has the ability to make positive changes to improve patient care or processes. Everyone has the potential to be a leader and this culture is driven by our President and CEO, Dr. Linda Thomas-Hemak. Her principles and vision are clear and support those who stand behind The Wright Center’s mission to continuously improve education and patient care in a collaborative spirit to enhance outcomes, access and affordability.

What are some of your greatest accomplishments? I have been involved with enhancements to gain our PCMH status and most recently, our Healthcare Information and Management Systems Society (HIMSS) recognition, but my real accomplishment is being respected and liked by patients and staff. I have worked hard to earn my role as a young executive and my lovely wife, Hetal, supports me and allows me to do all these things. My son, Zian, has changed me as a person and brought so much joy to my life. My family motivates me to do what I am doing.

Over the course of your career, how has the medical field changed? I have seen a lot of technology advancement in healthcare. Also, values have changed and people are talking more about work-life balance. Expectations of the profession are evolving; it is not just about taking care of the patients when they are with you. it is also about the care they receive between appointments. Coordination of care is the foundation of the PCMH model.

What do you hope to see in the future of your field? Integrated medicine under one roof is a great concept for patients and The Wright Center is focused on that. Also, the country is moving toward a payment for value structure, which is great for patients. As for the future of the field, we need to start preparing our future doctors at the medical school level for the new way of practicing medicine. It is our responsibility to teach them the skillsets needed for 21st century practice.

Are you currently working on any projects in your field? I like leading projects related to customer service and patient experience. We recently created a call center to better serve our patients and we are in the process of upgrading our organizational Balanced Scorecard. Tracking our metrics on the Scorecard keeps us accountable as a team, ensures we are doing the right things and helps us move the whole organization forward.

Could you share a notable experience from your time at The Wright Center? I remember the day Dr. Thomas-Hemak hired me. She drew a graph on the wall about value and productivity and we talked about how to optimize our skills. Making sure a practice is sustainable is important, of course, but that is not enough. We will be partnering with moving companies eugene to ship equipments as fast as possible for our patients. As physician-faculty I have the unique opportunity to create value in patient care while also educating our future interprofessional healthcare workforce. Dr. Thomas-Hemak has been and continues to be a mentor to me, teaching me some of the most valuable lessons and supporting my development as a physician and as an executive.

What is your favorite part of Northeast PA? The people around this area are very friendly and I always feel at home. I love all the seasons and things to do. It is a great place to raise kids.   

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