Meet Sheila Ford, RN, BSN, Practice Manager at The Wright Center for Primary Care Mid Valley

Sheila initially joined The Wright Center for Primary Care as the RN Clinical Supervisor for the Mid Valley and Clarks Summit practices. She now serves as the Practice Manager for the Mid Valley clinic, and in this role, she leads patient-centered initiatives and works with all clinic leaders to ensure consistency and high-quality care. We had the chance to catch up with Sheila and learn a little more about her personal and professional experience.

Area of expertise: Medical-Surgical, Geropsychiatric Nursing and Hospital Education

[PHOTO: “I scored big time when I joined The Wright Center team as the Practice Manager of the Mid Valley Clinic. I have been given the opportunity to work with a great team of patient care providers who dedicate themselves to our mission. Interacting with patients is really what I love most about being a manager and a nurse.” —Sheila Ford, RN, BSN (pictured center as Cruella de Vil)]

Experience in the healthcare field: I started as a Nurse’s Aide at Allied Services Skilled Nursing & Rehabilitation Center’s long term care program. At the same time, I started my education at Marywood and graduated in 1988 with a Bachelor of Science in Nursing. I began my career at Moses Taylor and dedicated 28 years to the patient populations we served. After my years there, I joined The Wright Center for Primary Care as the RN Clinical Supervisor for the Mid Valley and Clarks Summit practices. In that role, I gained a lot of hands on experience in clinical management and I now serve as the Practice Manager for the Mid Valley practice. My goal is to make sure there is cross-venue consistency throughout all Wright Center clinics but most importantly to ensure we maintain high-quality, community-focused patient care.

What prompted you to follow your career path as a nurse? My mother always wanted to be a nurse but her parents didn’t have the money for her to get the education she needed to follow that path. I always had a desire to enter into a field where I could help humans or animals; I was interested in becoming a veterinarian, a physical therapist or a nurse. I found that I had a passion for caring for people while they were at vulnerable times in their life and naturally gravitated towards nursing. Nursing is definitely the right fit for me.

How do you try to create a great patient care experience? Within the past few years, I’ve had the opportunity to educate nurses and team members when they join The Wright Center. Ensuring they understand the clinical policies and environment is so important but also I encourage and mentor them to treat the customers with empathy, dignity and compassion. The patients we care for are someone’s mother, brother, child, grandmother, etc. To provide a great patient care experience, everyone on the healthcare team needs to work together on a common focus in the best interests of the patient.

Most rewarding part of the job: Definitely, interacting with the patients and our care team! When I go home each day, I know that I touched someone’s life in a special way. Also, I like that I’m still learning every day—I learn from my staff, my colleagues and my patients. I love the people I work with; the team is really like a family.

Advice for aspiring nurses: You will have such a unique opportunity to help people while they are at the highest highs and lowest lows of their life. Every interaction with a patient or their support system can be an opportunity to learn and grow. It is a privilege  to dedicate yourself to care for others.

Health Tip: Take time out every day to take care of yourself.

Favorite Quote: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ―Maya Angelou

linkedinby feather