FREQUENTLY ASKED QUESTIONS

WB-Blue_Patient-Care_4.4.14As a new patient, what do I need to know?
We encourage our new patients to download the PDF of our new patient welcome packet to get familiar with The Wright Center and what you can expect from our facility and care teams. You can print the new patient packet at home and bring it to your first appointment or we can provide you with a paper copy when you arrive for your first appointment. We ask that you do not email the completed packet with your personal information as email is not HIPAA compliant.

As a new patient, how can I prepare for my first appointment?
Please bring your previous medical records, including immunizations, all medications/supplements; your current insurance card; valid photo identification; your Patient Agenda; co-pay (if applicable) and the completed Patient Registration form. An Authorization to Release Medical Records is included in this downloadable PDF of our new patient welcome packet and you can share it with any previous/current providers. We ask that you do not email the completed packet with your personal information as email is not HIPAA compliant.

How do I schedule an appointment?
You can schedule an appointment by calling one of our Patient Care locations. If you are an existing patient and have registered for our Patient Portal, you can request an appointment online.

If I show up late to my appointment, can I still be seen?
If you show up more than 20 minutes late to your appointment, you may have to reschedule your appointment.

Do you offer evening or weekend appointments?
Yes! We are committed to providing access to healthcare services when our patients need them. We offer early morning, evening and weekend appointments at our Jermyn (Mid Valley) location. Our Mid Valley location is open 7 days/83 hours a week.

Will I always see a doctor at my appointment?
Depending on schedule availability, you may see one of our doctors. You may also see one of our physician assistants or nurse practitioners, who work under the supervision of our doctors. You will always have access to a medical care team that works together to provide the best experience for you.

What is a Patient-Centered Medical Home?
The Patient-Centered Medical Home is a progressive interdisciplinary team approach in which physicians, nurse practitioners, physician assistants, medical support personnel, patients and their families work together to yield the most effective, efficient, accessible healthcare possible. Learn more about the Patient-Centered Medical Home.

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What health insurances do you accept?
We accept all forms of health insurance, including Medical Assistance, CHIP and Medicare.

What if I don’t have health insurance?
If you do not have health insurance and you are not eligible for Medical Assistance, you may qualify for our Sliding Fee Scale (PDF), which is based off your household income and size of your family.

Does The Wright Center operate free clinics?
No, but we do offer a Sliding Fee Scale (PDF) for patients who do not have health insurance or do not qualify for Medical Assistance.

Do you require patients to provide a co-pay for each visit?
Yes, co-pays are due at the time of service.

Can I pay my bill online?
No, we do not accept online payments at this time.

Do you accept credit card/debit card payments?
Yes, we accept Discover, MasterCard and Visa.

Where should I send my payment?
Payments should be sent to:

The Wright Center Medical Group, P.C.
111 North Washington Avenue
Scranton, PA 18503

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