FREQUENTLY ASKED QUESTIONS

Is there a fee to use the Patient Portal?
The Patient Portal is a free service offered to our patients.

What do I need to use the Patient Portal?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Firefox or Chrome).

Is my access code my user ID?
No, your access code is not your Patient Portal ID or password. You will use this code only once to log into the Patient Portal for the first time. (The code will expire after you have used it or after 30 days). When you log into the Patient Portal for the first time, you will be asked to create your own unique Patient Portal ID and password.

My access code does not work, what should I do?
For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If you have problems, email us at portalsupport@thewrightcenter.org.

Can you send me a new access code as I have lost it, let it expire or did not receive it?
Contact us and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new access code to you.

Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log into the Patient Portal and from the left menu, go to the “Preferences” section and select the appropriate option.

I forgot my password. What should I do?
You can click the “Forgot password” link on the Patient Portal sign-in page to reset your password online. You may request a new password by sending an email to portalsupport@thewrightcenter.org.

I was logged out of the Patient Portal, what happened?
We aim to protect your privacy and security of your information. While logged into the Patient Portal, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your Patient Portal session if you need to leave your computer for even a short period of time, especially if you are using a public computer.

When can I see my test results in the Patient Portal?
Your test results are released to your Patient Portal account after your physician has reviewed them. This is generally within 10-14 days.

Why are certain test results not shared through the Patient Portal?
Your provider is able to determine which types of test results are able to be accessed through the Patient Portal. Test results of a very sensitive nature are not released to the Patient Portal.

If some of my health information on the Patient Portal is not accurate, what should I do?
Your Patient Portal health information comes directly from your electronic medical record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor or nurse, when can I expect a reply?
You should expect to receive an answer within 1 to 3 business days. Please note that the Patient Portal should not be used for urgent situations. Please dial 911 if it is an emergency.

Can I view a family member’s health record in the Patient Portal?
Not at this time.

Can I ask questions regarding a family member from my Patient Portal account?
No. The Patient Portal offers direct access to your personal health record and communicating about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one Patient Portal account?
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish individual Patient Portal accounts.

How is the Patient Portal secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, the Patient Portal uses the latest 256-bit SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional e-mail, all Patient Portal messaging is done while you are securely logged on to our website.

What is your Privacy Policy?
The Patient Portal is owned and operated by Medent Patient Portal and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Medent Patient Portal.

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