Non-Discrimination Policy

The Wright Center (TWC) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  The Wright Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

The Wright Center:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Printed information in other formats (large print, audio, accessible electronic formats, other formats),
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Civil Rights Coordinator, Jennifer Walsh, Esq.  If you believe that The Wright Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Jennifer Walsh, Senior Vice President and General Counsel, 501 Madison Avenue, Scranton, PA  18510, (570) 343-2383, fax: (570) 963- 6133, email to: walshj@thewrightcenter.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Jennifer Walsh, Senior Vice President and General Counsel is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

 Bureau of Fee-for-Service Programs: 

Use one of the following methods to request a language interpreter.

  • Telephone 1-866-872-8969 – choose Option #1 for English, Option #2 for Spanish, Option #3 for Vietnamese, Option #4 for Cambodian, Option #5 for Russian, Option #6 for Mandarin Chinese, or Option #7 for a sign language interpreter and leave a detailed voice mail message.
  • TDD/TTY – PA Relay 711 – give the operator the 1-866-872-8969 phone number to call, choose Option #7 for a sign language interpreter, and leave a detailed voice mail message.
  • E-mail: MA-Interpreter@pa.gov

You or someone helping you will need to know the information below when calling:

  • Person’s name
  • Person’s ten digit Medical Assistance ID number
  • Doctor’s name, address and telephone number
  • Date and time of appointment
  • Language needed
  • Reason why the doctor did not provide an interpreter (if known)

If you need our help, please call two weeks before your doctor’s appointment. Calling will give us enough time to have an interpreter for your appointment.

En Español

For Language Assistance:

ATTENTION:  If you speak English, language assistance services, free of charge, are available to you.  Call 1-570-343-2383.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-570-343-2383.

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-(570) 343-2383。

CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 1-570-343-2383.

ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 1-570-343-2383.

Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-570-343-2383.

주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  1-570-343-2383 번으로 전화해 주십시오.

ATTENZIONE:  In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero 1-570-343-2383.

ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-570-343-2383.

ATTENTION : Si vous parlez français, des services d’aide linguistique-vous sont proposés gratuitement.  Appelez le 1-570-343-2383.

ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: 1-570-343-2383.

સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો  1-570-343-2383.

 UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  Zadzwoń pod numer 1-570-343-2383.

 ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.  Rele 1-570-343-2383.

ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ 1-570-343-2383។

ATENÇÃO:  Se fala português, encontram-se disponíveis serviços linguísticos, grátis.  Ligue para 1-570-343-2383.

ध्यान दिनुहोस्: तपार्इंले नेपाली बोल्नुहुन्छ भने तपार्इंको निम्ति भाषा सहायता सेवाहरू निःशुल्क रूपमा उपलब्ध छ । फोन गर्नुहोस् 1-570-343-2383 ।