Frequently Asked Questions
Insurance, Billing & Privacy
What health insurances do you accept?
We accept almost all insurances including Medicare, Medicaid, CHIP, Medicare Advantage plans, Medical Assistance, Medical Assistance Managed Care plans (GHP Family, Amerihealth Caritas, UPMC for You, Health Partners), Highmark Blue Cross/Blue Shield, Aetna, Cigna, Geisinger, and United Concordia (dental).
What if I don’t have health insurance?
We can help you with enrolling in the Marketplace or Medical Assistance. Please email us at twc-insurance-enrollment@thewrightcenter.org and include your name, phone number, and address.
If you are not eligible for Medical Assistance, you may qualify for our sliding-fee discount program that reduces fees based on your household income and size.
Learn more about our sliding-fee discount program in English and Spanish
Download the sliding-fee discount program application(s)
Medical/Dental/Behavioral Health Application (English)
Medical/Dental/Behavioral Health Application (Español)
Specialty Clinic Application (English)
If you have any questions, please call our billing department at 570-343-2383, option # 4.
Completed sliding-fee discount applications can be faxed to 570-343-3923 or mailed to:
The Wright Center for Community Health, Suite 1000
Attn: Billing Department
501 S. Washington Avenue
Scranton, PA 18505
What is a good faith estimate?
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for non-emergency medical items and services. If you are eligible for an estimate, it will be provided to you as long as you either ask for it or schedule an appointment at least three days in advance. Click here to learn about your rights under this law.
Can I pay my bill online?
Yes, we accept online payments through our Patient Portal. Click here to log in or to activate your account.
Where should I send my payment?
501 S Washington Avenue, Suite 1000
Scranton, PA 18505
If I have any questions about billing, who should I contact?
You can contact the billing department at 570-343-2383, option #4. Our chatbot, Neo, can also help with billing questions. Find Neo on the bottom right of our website, TheWrightCenter.org.
If I am having trouble paying my bill, who can I speak to?
You can contact the billing department at 570-343-2383, option #4. Our chatbot, Neo, can also help with billing questions. Find Neo on the bottom right of our website, TheWrightCenter.org.
If I do not have insurance and want to see if I qualify for assistance, who can I contact?
You may contact an outreach and enrollment employee at 570-892-1626 or email us at twc-insurance-enrollment@thewrightcenter.org and include your name, phone number, address, household size, and income. Our chatbot, Neo, can also help with insurance enrollment. Find Neo on the bottom right of our website, TheWrightCenter.org.
What are my privacy rights?
Download our HIPAA policy here.
Patient Portal
What can I do on the Patient Portal?
You’ll have 24/7 access to your secure medical records online, any time. You can view and update your personal information, such as your address, send a message to your care team, schedule an appointment, request prescription refills, view account statements, pay bills, and more.
How do I register for the portal?
To receive a patient portal activation code, please ask the front desk or member of your clinical team the next time you’re in the office. Or find our chatbot, Neo, on the lower right corner of TheWrightCenter.org and click on “portal help” to get started.
You can also call the office at 570-230-0019. Please let them know you are calling to sign up for your patient portal. Your account must be verified to receive the activation code. Once you receive the code, visit thewrightcenter.org, click on “Patient Portal,” “Activate Account” and complete the registration process. This code can only be used once. NOTE: The patient portal activation code is only active for 30 days. If you do not use the code within 30 days, it will expire and you will need to request another patient portal activation code from the clinical staff. You can reach out to portalsupport@thewrightcenter.org and please indicate your phone number in the email. After verifying your account, this code can be mailed to you by U.S. Postal Mail. It can’t be emailed due to privacy issues.
Is my patient portal activation code my login?
No, when you are signing up for your patient portal for the first time, there is a login area where you will be asked to create your login, password and portal activation code.
What should I do if I forgot my login, have difficulties registering, or if I get locked out of my Patient Portal account?
Please call the office at 570-230-0019 and indicate that it is regarding a Patient Portal question. You can also email us at portalsupport@thewrightcenter.org. Please indicate your phone number in the email so that we can call you back. Due to privacy issues, we can’t include any personal information in the email. You can also use our chatbot, Neo, on the lower right corner of TheWrightCenter.org to get help using the Patient Portal.
What should I do if I forgot my password?
Go to the login page under the sign in box, then click on the forgot password link on the Patient Portal sign-in page to reset your password online.
If any of my personal information is incorrect on the patient portal, what should I do?
Your personal information comes directly from your electronic medical record at your doctor’s office that is reviewed and updated at each office visit.
You can update your info if you go into the portal on the left hand inside “Account Info.” You can also ask the front desk to update any inaccurate information at your next visit.
If I send a message to my doctor or nurse, when can I expect a reply?
You should receive a reply within two business days. PLEASE DO NOT USE THE PORTAL FOR URGENT SITUATIONS. DIAL 911 FOR ALL EMERGENCIES.
Is the Patient Portal secure?
Yes. You can only access your account through secure access codes, personal IDs, and passwords that are controlled by you.
Where can I update my password, email, login, edit my security questions/answers and edit my Site ID?
Once you are logged into your patient portal, look for the “Edit Profile” area in the top left hand corner of the portal. Click on that and you can update your items from there.
Can I ask for information about a family member from my patient portal?
No, each patient has their own individual patient portal account. This information would not appear in the correct health record and could potentially jeopardize medical care.
How can I obtain a copy of my medical records?
You can access your medical records through the Patient Portal. If you are not set up in the Patient Portal, you can print the Authorization to Release Medical Records form here and follow enclosed instructions. Click here to download form.
