Frequently Asked Questions

Patient Care

1As a new patient, what do I need to know?
We encourage our new patients to download the PDF of our new patient welcome packet to get familiar with The Wright Center and what you can expect from our facility and care teams. You can print the new patient packet at home and bring it to your first appointment or we can provide you with a paper copy when you arrive for your first appointment. We ask that you do not email the completed packet with your personal information as email is not HIPAA compliant.
2As a new patient, how can I prepare for my first appointment?
Please bring your previous medical records, including immunizations, all medications/supplements; your current insurance card; valid photo identification; your Patient Agenda; co-pay (if applicable) and the completed Patient Registration form. An Authorization to Release Medical Records is included in this downloadable PDF of our new patient welcome packet and you can share it with any previous/current providers. We ask that you do not email the completed packet with your personal information as email is not HIPAA compliant.
3How do I schedule an appointment?
You can schedule an appointment by calling one of our Patient Care locations. If you are an existing patient and have registered for our Patient Portal, you can request an appointment online.
4If I show up late to my appointment, can I still be seen?
If you show up more than 20 minutes late to your appointment, you may have to reschedule your appointment.
5Do you offer evening or weekend appointments?
Yes! We are committed to providing access to healthcare services when our patients need them. We offer early morning, evening and weekend appointments at our Mid Valley location. Our Mid Valley location is open 7 days/83 hours a week.
6Will I always see a doctor at my appointment?
Depending on schedule availability, you may see one of our doctors. You may also see one of our physician assistants or nurse practitioners, who work under the supervision of our doctors. You will always have access to a medical care team that works together to provide the best experience for you.
7What is a Patient-Centered Medical Home?
The Patient-Centered Medical Home is a progressive interdisciplinary team approach in which physicians, nurse practitioners, physician assistants, medical support personnel, patients and their families work together to yield the most effective, efficient, accessible healthcare possible.

Patient Portal

1Is there a fee to use the Patient Portal?
The Patient Portal is a free service offered to our patients.
2What do I need to use the Patient Portal?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Firefox or Chrome).
3Is my access code my user ID?
No, your access code is not your Patient Portal ID or password. You will use this code only once to log into the Patient Portal for the first time. (The code will expire after you have used it or after 30 days). When you log into the Patient Portal for the first time, you will be asked to create your own unique Patient Portal ID and password.
4My access code does not work, what should I do?
For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If you have problems, email us at portalsupport@thewrightcenter.org
5Can I receive a new access code?
Contact us and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new access code to you.
6Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log into the Patient Portal and from the left menu, go to the “Preferences” section and select the appropriate option.
7I forgot my password. What should I do?
You can click the “Forgot password” link on the Patient Portal sign-in page to reset your password online. You may request a new password by sending an email to portalsupport@thewrightcenter.org.
8I was logged out of the Patient Portal, what happened?
We aim to protect your privacy and security of your information. While logged into the Patient Portal, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your Patient Portal session if you need to leave your computer for even a short period of time, especially if you are using a public computer.
9When can I see my test results in the Patient Portal?
Your test results are released to your Patient Portal account after your physician has reviewed them. This is generally within 10-14 days.
10Why are certain test results not shared through the Patient Portal?
Your provider is able to determine which types of test results are able to be accessed through the Patient Portal. Test results of a very sensitive nature are not released to the Patient Portal.
11If some of my health information on the Patient Portal is not accurate, what should I do?
Your Patient Portal health information comes directly from your electronic medical record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
12If I send a message to my doctor or nurse, when can I expect a reply?
You should expect to receive an answer within 1 to 3 business days. Please note that the Patient Portal should not be used for urgent situations. Please dial 911 if it is an emergency.
13Can I view a family member’s health record in the Patient Portal?
Not at this time.
14Can I ask questions regarding a family member from my Patient Portal account?
No. The Patient Portal offers direct access to your personal health record and communicating about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
15Can my spouse and I share one Patient Portal account?
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish individual Patient Portal accounts.
16How is the Patient Portal secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, the Patient Portal uses the latest 256-bit SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional e-mail, all Patient Portal messaging is done while you are securely logged on to our website.
17What is your Privacy Policy?
The Patient Portal is owned and operated by Medent Patient Portal and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Medent Patient Portal.

Employment

1What positions can I apply for at The Wright Center?
Open positions are listed on the Employment page.
2What if there are no positions listed?
We only list positions that are currently open. Please check back periodically for new positions.
3How do I apply for a position?
To apply for a posted position at The Wright Center, follow these steps:
4Can I call about a position that I’ve applied for?
Please do not call us about your application. We review each application and contact applicants that we are interested in meeting.
5Can I just send you my resume?
The Wright Center does not accept unsolicited resumes; you must apply for an open position. Please send one resume/cover letter and application for each position you are applying for. Unsolicited resumes and single applications for multiple positions will not be reviewed.

Insurance and Billing

1What health insurances do you accept?
We accept all forms of health insurance, including Medical Assistance, Highmark Blue Cross Blue Shield, CHIP and Medicare.
2What if I don’t have health insurance?
If you do not have health insurance and you are not eligible for Medical Assistance, you may qualify for our Sliding Fee Scale, which is based on your household income and size of your family. Click here to read the sliding fee scale in English. Click here to read the sliding fee scale in Spanish.
3Does The Wright Center operate free clinics?
No, but we offer a Sliding Fee Scale for patients at our other clinics who do not have health insurance or do not qualify for Medical Assistance. Click here to read the sliding fee scale in English. Click here to read the sliding fee scale in Spanish.
4Do you require patients to provide a co-pay for each visit?
Yes, co-pays are due at the time of service.
5Can I pay my bill online?
Yes, we accept online payments through our Patient Portal. Click here to log in or to activate your account.
6Do you accept credit card/debit card payments?
Yes, we accept Discover, MasterCard and Visa.
7Where should I send my payment?
Payments should be sent to: The Wright Center Medical Group, P.C. 111 North Washington Avenue Scranton, PA 18503

Education

1What are the criteria for selection to the residency program at The Wright Center?
The residency recruitment and selection committee considers a variety of application elements, including but not limited to: USMLE/COMLEX scores, previous training and experience, your interest in primary care, and letters of recommendation. Most successful applicants score above 85% on their exams.
2What documents must I submit in order to apply?
3Does your program require previous training or experience in primary care, internal medicine or family medicine?
No. Previous U.S. clinical training or experience is helpful but not required.
4What is the application deadline?
The complete application deadline for The Wright Center is updated annually. It is desirable to submit your application well in advance of the deadline date so that interviews may be scheduled by November 30th.
5Is ECFMG certification required for interviewing?
No. ECFMG certification is not required for interviewing, but must be obtained before the rank deadline.
6Is there a policy regarding the number of attempts at USMLE/COMLEX?
Yes. We prefer a passage on the first attempt.
7Is there a specific cut-off date for graduation from medical school?
Yes. We prefer a medical school graduation date within five years.
8How do I apply?
Applications for all residency and fellowship programs at The Wright Center must be submitted through the Electronic Residency Application Service (ERAS) website.
9Do I need to be licensed by a state board of medicine to be admitted to the program?
Yes. You must be licensed as a graduate trainee to be admitted to the program.
10Are Residents required to take Step 3 during training?
Yes. Residents who are U.S. citizens or hold a green card must take and pass Step 3 by the third quarter of the second year of training. Step 3 is also required for those who have graduated from medical school more than six months ago. Residents who hold Visas must complete or schedule Step 3 before starting residency.
11What are the criteria for International Medical Graduates?
12Are residents and fellows from international medical schools currently enrolled in your programs?
Yes. We have residents and fellows from 19 countries outside the U.S., including China, Egypt, India, Pakistan, the Philippines, Great Britain, El Salvador, Nepal, Russia and Kazakhstan.
13What types of visas do you sponsor?
Non-U.S. citizens must be eligible for a J-1 Visa, which is sponsored by the ECFMG. Please note that March is very late to apply for an H-1 Visa and the H-1 application process is very time-consuming. There is no guarantee we will offer H-1 Visas each year.
14If your program offers an H-1 Visa, do I need to pass Step 3 before I can apply for an H-1 Visa?
Yes. You must pass Step 3 by the NRMP rank date.
15Are your programs accredited by the ACGME/AOA?
Yes. The Wright Center is proud to offer residency training that is accredited by both the Accreditation Council for Graduate Medical Education (ACGME) and the American Osteopathic Association (AOA). As we embrace the Single Accreditation System, The Wright Center has developed strong Clinical Competency Committees and employs Milestones-Based Evaluations across programs. ACGME-Accredited Programs
  • Cardiology Fellowship
  • Family Medicine Regional Network
  • Internal Medicine
  • Psychiatry
AOA-Accredited Programs
  • Cardiology Fellowship
  • Family Medicine Regional Network
  • Internal Medicine
  • National Family Medicine Residency
16Can residents moonlight during their training?
No. Moonlighting is not allowed for residents in training at The Wright Center.
17How many residents are in the program?
As of July 2017, we have the following number of residents and fellows:
  • Regional Internal Medicine residents | 90
  • Regional Family Medicine residents | 34
  • National Family Medicine residents | 48
  • Regional Psychiatry residents | 4
  • Regional Cardiology fellows | 9
18What is The Wright Center’s Board Pass Rate?
The Wright Center has been very successful in preparing our residents for the Boards, we consistently achieve a high Board Pass Rate and have achieved a three-year rolling pass rate of 97%.
19What are the program start dates?
Intern orientation takes place the last week of June. Training officially begins July 1.
20Are residents involved in teaching medical students?
Yes. Third- and Fourth-year Allopathic and Osteopathic medical students are present on resident rotations and electives. Feedback has always been that this is an engaging opportunity where interns and residents hone their leadership and teaching skills.
21Do residents have a voice in decision-making?
Yes. The Wright Center is very responsive to resident needs. Our program directors strongly advocate for resident issues. Not only do residents have an opportunity to voice their concerns at monthly RAP sessions, they may bring issues to their mentors at any time.
22Do you have an Observership Program?
No. We do not have an Observership Program at this time.
23Have your residents been successful in obtaining fellowships?
Yes. Residents who elect to go on to fellowship programs have been successful in their pursuits. Our programs typically have residents go on to train in fellowships each year.
24Are residents required to participate in research projects?
Yes. Our residents participate in clinical research and quality improvement projects with faculty members. Regardless of campus, residents have ample opportunity to showcase their research each year at various conferences.
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