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The Wright Center for Community Health earns first-ever accreditation for case management services
The Wright Center for Community Health’s case management services recently earned a three-year accreditation from an independent, nonprofit accreditor of health and human services.
Following a site visit in August 2025, the Commission on Accreditation of Rehabilitation Facilities (CARF) International granted The Wright Center’s case management services accreditation through Aug. 31, 2028 – the highest level possible. Founded in 1966, CARF International’s mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process.
“This achievement is an indication of your organization’s dedication and commitment to improving the quality of the lives of patients served,” according to CARF International’s accreditation letter to The Wright Center. “There is strong evidence that patients are benefiting from the services they receive from The Wright Center, as evidenced by their own words, reviews of individual records, and a variety of other reviews and reports.”
The Wright Center sought accreditation through CARF International for its case management services at its Ryan White HIV Clinic and Opioid Use Disorder Center of Excellence, according to officials. Case management is a process in which clinicians assess patients and develop a team-based treatment plan tailored to each person’s specific needs. The patient is regularly monitored and assessed to make sure they are progressing as expected.
CARF officials visited several of The Wright Center’s community health centers, including Clarks Summit, Mid Valley, North Scranton, and Scranton, to interview staff and patients, and review records. They also examined records from The Wright Center’s community health centers in Hawley, North Pocono, Tunkhannock, Wayne, and Wilkes-Barre.
An accreditation report issued by CARF praised The Wright Center’s excellent technology planning and implementation, as well as its exceptional knowledge and use of a variety of data gathering, measurement, analysis, and reporting activities. They also noted The Wright Center’s deep focus on expanding services to meet community needs, as well as its commitment to whole-person primary health services for patients of all ages, income levels, and insurance statuses.
“This accreditation shows that The Wright Center is providing the highest standard of evidence-based care,” said Louis Strazzeri, director of behavioral health integration, social, and case management services.
“We are honored that CARF has validated what we have long understood – that our patients receive exceptional, team-based care that empowers them to lead healthier, more fulfilling lives.”
The Wright Center became a state-designated Opioid Use Disorder Center of Excellence (COE) in 2016. Since then, it has provided outpatient addiction treatment and recovery services, including medication-assisted treatment, to thousands of people in Northeast Pennsylvania. To learn more about COE services, call 570-230-0019 or visit TheWrightCenter.org/services/coe.
The Wright Center has been a U.S. Health Resources and Services Administration-designated Ryan White provider since 2002, delivering care through a whole-person, integrated model. In 2008, the clinic expanded its offerings to include medical case management, offering comprehensive support to help individuals living with HIV effectively manage their medical and supportive care needs. The clinic provides care to nearly 500 patients each year from Lackawanna, Luzerne, Monroe, Pike, Susquehanna, Wayne, and Wyoming counties at two community health centers: 501 S. Washington Ave., in Scranton, and 169 N. Pennsylvania Ave., in Wilkes-Barre. To learn more, visit TheWrightCenter.org/services/ryan-white-hiv-clinic or call 570-941-0630.
