Abasobanuzi b'ubuvuzi baha abarwayi ijwi ryukuri
Lida Kiefer, ibumoso, na Anthony Beltran, bakora mu kigo cyitwa Wright Centre for Health Health, baherutse kurangiza gahunda y'amahugurwa yo kuba abasemuzi b'ubuvuzi. Buriwese afasha abarwayi bavuga icyesipanyoli, agafasha kumenya ko bagera kuri serivisi zita kubanza no gukumira nkabavuga icyongereza.
Abakozi bahuguwe bashya bafasha kwemeza abantu bavuga icyesipanyoli kubona urwego rumwe rwo kubona no kwitabwaho mu mavuriro abanza
Anthony Beltran aherutse kugira akamenyero ko kureba firime za Netflix hamwe n’inyandiko zo muri Esipanye zafunguye, atari ku bwumvikane bwe bwite ahubwo ko yakomezaga kumenya ururimi rwe mu kazi ke ka buri munsi.
Beltran, ufite imyaka 27, ni umwe mu basobanuzi b’ubuvuzi bashya bahuguwe bashoboye gufasha abarwayi bavuga icyesipanyoli mu kigo cyitwa Wright Centre for Health Health, bafasha kubona ko bahabwa ubuvuzi bumwe nk’abantu bafite ururimi kavukire ari Icyongereza.
Agira ati: “Umuntu wese akwiye uburenganzira bwe bwo kubona serivisi ikigo nderabuzima gitanga.” Ati: "Bakwiriye umuntu wemerewe gusobanura, watojwe neza, kandi ushobora gusobanura neza ibisobanuro byose."
Beltran na Lida Kiefer, buri wese wungirije umufasha w’ubuvuzi wa II mu kigo cya Wright, baherutse kurangiza gahunda y’amahugurwa y’abasemuzi b’amasaha 40.
Kiefer, 43, ukomoka muri Honesdale, yari amaze igihe kinini ashishikajwe n'amahugurwa kandi akoresha ayo mahirwe igihe yaboneka mu rwego rwo gutera inkunga inkunga mu kigo cya Wright cyo guteza imbere serivisi zayo zita ku buzima bw’abantu bafite ubumenyi buke mu Cyongereza. Abona ko ibisobanuro byujuje ubuziranenge ari ngombwa kugira ngo “abantu bagire uruhare mu kubitaho.”
Agira ati: “Ku barwayi, inyungu ni nyinshi: Bashoboye kumva ibibera babyitayeho kandi bakunganira ubwabo.” Ati: "Ntabwo bicaye gusa ngo berekeje umutwe kuko bumva ari byo bashobora gukora."
Medical interpreters are specially trained professionals whose skills go beyond knowing the right words to relay sometimes complex medical terms and concepts. They understand how certain issues, colloquialisms, newly created words, and the fluidity of the world’s ever-changing languages can shape how a message gets interpreted – or misinterpreted.
Abasemuzi mubuvuzi nabo berekana ko bubaha impande zose. Kubikora, bubaka umusingi wo kwizerana no gutumanaho neza, bituma umurwayi aba umufatanyabikorwa wuzuye muguhitamo gahunda nziza yo kuvura.
Umuturage wa Scranton, Beltran agira ati: "Ni ngombwa kwibuka ko ari ubuzima bw'abarwayi tuvuga." Ati: “Kuri twe dukora mu buvuzi, birashobora kuba ikibazo. Ariko kuri bo, ni ubuzima bwabo. Kandi rero, tugomba guhora tuzirikana ibyo. ”
Gutanga 'uburyo bufite intego'
More than 25 million people ages 5 and older in the United States – or about 8 percent of the nation’s population – had limited English proficiency in 2021, according to Census data. Due in part to linguistic barriers, those individuals are more likely to experience gaps in health insurance coverage and poor health outcomes, according to a policy brief published in July 2023 by KFF, formerly known as The Kaiser Family Foundation.
Abakuze bavuga icyesipanyoli ni bo bantu benshi bo muri Amerika ururimi rushobora kuba inzitizi yo kuvurwa vuba kandi neza. Gukoresha abasemuzi b'ubuvuzi bitanga amahirwe yo kuzamura ubuzima bw'abantu ndetse no kugabanya ikiguzi cyo kwivuza muri gahunda z'ubuzima, cyane cyane iyo ibibazo byafashwe hakiri kare bigakemurwa, bikarinda ibitaro cyangwa ingendo mu ishami ryihutirwa.
Mu kigo cyitwa Wright Centre for Community Health Scranton Practice, Lida Kiefer, iburyo, asobanura ibiganiro hagati y’abaganga nka Dr. Nirali Patel n’abarwayi bafite icyongereza gike, bituma abarwayi bumva neza kandi bakunganira ubwabo. Umuturage wa Honesdale numufasha wubuvuzi wemewe II.
Gukoresha abasemuzi mubuvuzi nabyo ni ngombwa kubwimpamvu zemewe.
Igice c'itegeko ryerekeye uburenganzira bwa muntu ryo mu 1964 risaba abashinzwe ubuzima bahabwa amafaranga ya reta gutanga "uburyo bunoze" kuri serivisi. Abatanga serivisi bamwe barashobora kugerageza kubikora muburyo butemewe, bahamagara umukozi cyangwa umuryango wumuryango wumurwayi, ndetse numwana, guhindura. Ariko ibyo akenshi ntibisanzwe kandi birashobora guteza akaga, urebye ibishobora kuba byugarije indwara zimwe na zimwe.
Kiefer agira ati: "Ntibikwiye gukoresha abana nk'abasemuzi mu cyumba cy'ibizamini kubera impamvu nyinshi." “Ntibashobora kuba bakuze ngo bamenye icyo muganga avuga, cyangwa ingingo ishobora kuba yoroheje. Ntabwo ari byiza gushyira iyo nshingano umwana.
Gusoma imvugo yumubiri
To communicate with its patient population, The Wright Center historically contracts with an on-demand interpreting service such as Propio Language Services. Propio can supply its users with access to interpreters in more than 300 languages, including Spanish, Haitian Creole, and other top-requested ones such as Arabic, Burmese, Mandarin, and Russian.
Ikigo cya Wright gikuramo amafaranga yiyi serivisi yingenzi kuko serivisi zindimi zitishyurwa namasosiyete yubwishingizi bwubuzima.
Kiefer na Beltran bombi, bakunze kumva abarwayi bavuga ko bahitamo kugira umusemuzi mucyumba kuko byihariye kandi birahumuriza kuruta kumva ijwi kuri terefone. Umuntu-asobanura afite izindi nyungu, nazo, ukurikije bombi. Bavuga ko bishobora kunoza imyumvire hagati yumurwayi n’umuganga kuko umusemuzi ashobora gutahura isura yo mumaso cyangwa impinduka mumvugo yumubiri byerekana ko hari urujijo hanyuma bigakora kugirango bikemuke.
Abakozi ba Wright Centre bahawe amahugurwa y’abasemuzi b’ubuvuzi babinyujije mu kigo cya Floride cyitwa De La Mora Institute of Interpretation. Porogaramu yayo isanzwe yari iyobowe numwigisha muzima. Usibye gucengeza amahame mbwirizamuco, amahugurwa yateje imbere ubuhanga bwabo kuburyo batavuga indimi ebyiri gusa ahubwo bakora nkabasemuzi babigize umwuga.
Bahise batangira gushyira mubikorwa ibyo bize. Kiefer abona cyane cyane abarwayi bo mu kigo cyitwa Wright Centre for Community Health Scranton Practice, giherereye mu majyepfo y’umujyi. Beltran, akaba ari umuhuzabikorwa w’ikibanza cy’imodoka n’ubuvuzi bw’amenyo cyitwa Wright Centre cyitwa Driving Better Health, akora ingendo kenshi mu gace ka Hazleton, akorera abaturage b’abaturage benshi bo muri Latino, harimo no guterwa muri Repubulika ya Dominikani na Mexico.
Kugira ngo inzitizi z’ururimi ziveho, Anthony Beltran utuye muri Scranton akora nk'umusemuzi w’ubuvuzi ku barwayi bo mu kigo cyita ku buzima bw’abaturage, harimo n’abakoresha ibinyabiziga bigendanwa n’amenyo. Beltran numufasha wubuvuzi wemewe II hamwe numuhuzabikorwa wikibuga cyimodoka, yitwa Driving Better Health.
Beltran na Kiefer bafite inkomoko mu gace ka Amerika muri Porto Rico. Bakuze bavuga icyesipanyoli mu ngo zabo, bityo amahugurwa yabo yo gusobanura ubuvuzi ntabwo yarimo kwiga amagambo mashya nkuburyo bushya bwo guha buri murwayi ijwi.
Kurugero, abasemuzi bigishijwe kuvuga mu muntu wa mbere (“Mfite ububabare bwo mu gifu”) aho kuvuga umuntu wa gatatu (“Avuga ko afite ububabare bwo mu gifu”). Kungurana ibitekerezo birebire, biga gufata inyandiko ngufi, kwandika uhagaritse kurupapuro aho kuva ibumoso ugana iburyo.
At times, they might even “break character” to advocate for a patient’s needs or to offer an interpretation, such as explaining that a particular medication might not be effective because the patient’s diet includes a lot of grapefruit, which interferes with the drug’s absorption in the body.
Ni ngombwa, byanze bikunze, kugirango umusemuzi akomeze kugezwaho ururimi ubwabwo. Niyo mpamvu Beltran asanzwe afungura insanganyamatsiko za firime kandi aherutse guhindura igenamiterere kuri terefone ye igendanwa akayesipanyoli.
Niyo mpamvu kandi Kiefer yemera ko yabonye inkoranyamagambo gusa. Yakomeje kuyikoresha mu buryo bwihuse bwo gukoresha amagambo adakunze gukoreshwa, asobanura aseka ati: “Sinshaka kwibagirwa amagambo yanjye y'ubuvuzi mu cyesipanyoli.”
